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SHIPPING Most products ship in 1-3 business days from receipt of your order/payment. Some products, such as special orders may take up to 3-5 business days to ship. Live plants are easily shipped anywhere within the continental United States. Most plants will not tolerate freezing temperatures or temperatures over 100F. Be sure to track your package and bring indoors right away. A great way to track the order is to enter the provided tracking number on USPS or UPS sites and set notifications. This way USPS/UPS will email or text updates to you. When an order is shipped we will email tracking info. Check you spam folder if you do not see it in the inbox. Extreme weather may delay your order. We ship from southern California so the closer you are to us the faster the plants will arrive once shipped. We ship most items USPS or UPS ground which takes around 1-5 business days.
RETURNS We guarantee all plants to be alive and healthy upon arrival. In the event of damage notify us within 5 business days of delivery and provide a photo of the damage. Most of the time we will not need a return if the item is dead or damaged beyond repair. We will issue a refund or replacement. Plants and natural products can vary in appearance from the photos on the website. A plant looking different from the photo is not a reason we would issue a refund or replacements and in this case the item may need to be returned for refund or replacement.